Four ways to reach us
The chat is the fastest. The same conversation continues inside the dashboard once you sign in.
Before you write
Three things that turn a back-and-forth into one answer. They are what we would ask first anyway.
01
Which workspace
The email you sign in with, and the brand if you run more than one.
02
Which campaign or creator
The campaign name, and the creator’s name if it is about one deal.
03
What you expected
What you pressed, what happened, and what you thought would happen. A screenshot helps.
Quick answers
The things people ask first, with the page that has the detail.
- Starting
- 7 days, $0 today, cancel any time before it ends. Read your store, browse the feed, create a campaign, collect applicants.
- A held charge
- An offer holds the amount when the creator accepts. It is released when you approve, or comes back if the offer expires after 3 days.
- Where a video is
- The Library, with the campaign and creator on it. To review, Changes requested or Ready for use.
- Invoices
- Settings, Billing history: Stripe receipt, Stripe invoice and the HourlyUGC statement.
- Creators
- Creators write to the same chat and Discord. Payouts leave by card, PayPal or wire once the brand approves the work.
- Cancelling
- Settings, Plan, at any time. A trial cancelled before it ends is never charged.
Your next winning ad
is one brief away.
15 minutes. We read your store live, show you the creators ranked for it, and map the first campaign.Questions about support
The chat is read by people during the working day, and you get a reply count in the dashboard when an answer is waiting. Email reaches the same inbox.