Is there a fee on top of the creator’s rate?

The plan’s platform fee, listed on the pricing page per plan. Paying creators from your wallet adds nothing on top of that.

When is a creator paid?

When you press Approve & pay. Their balance is released then and they withdraw on their side. On a sample or rebate campaign, a video you leave alone approves itself after 5 days.

Where are my invoices?

Settings, Billing history. Each charge carries its Stripe receipt or invoice, and the HourlyUGC statement for the period.

What happens to a held offer nobody accepts?

It comes back to your balance after 3 days. Funds you added and did not spend stay in the balance for the next campaign.

One balance pays every creator

Add funds once. Hold on offer, release on approval, a receipt for everything.

Cancel anytime

Money in

Add funds by card or bank

Stripe handles the card and the bank transfer. Quick amounts or your own number; the funds land in your Creator Balance.

Or pay by card at the moment

No balance yet? An offer can charge the card when it is sent. Add a card once and it stays on file.

A balance for creators

The Creator Balance pays creators from your wallet with no further fee. The plan’s platform fee is on the pricing page, in the open.

Ways a creator gets paid

Share of ad spend: A cut of what you spend running their video as an ad, paid as the ad runs.
Share of sales: A cut of every order their video brings in, paid as orders come in.
Hourly: Price an hour times the hours, held on accept, released on Approve & pay.
Per video: A price a video. A declined video costs you nothing.
Monthly: One month at a time. The next only starts if you renew.
Buy & rebate: They buy the product; the first approved video pays them back.

Held, then released

Held on accept

The moment a creator accepts, the amount is held. Nothing more charges while they work.

Released on approval

Reviewing never charges you. Approve & pay moves the money.

Escrow, in plain sight

Available balance and In escrow sit side by side on Payouts. Escrowed deals auto-pay on approval; anything manual is listed as due.

Paper for the finance team

Settings, Billing history. Each charge carries its own document.

Stripe receipt: On every card or bank charge.
Stripe invoice: Each time the plan is charged.
HourlyUGC statement: The period’s charges in one line each, with the Stripe ID.
Balance history: Every top-up and every payment, filtered by campaign and by type, with Download receipt on each.
The creator’s side: Creators withdraw to card, PayPal or wire. You never wire anyone directly.

Keep reading

ProposalsReview who applied, send the offer, and talk in the chat that opens when they accept.Briefs & SchedulingA brief made of video styles, a session with a rate and hours, and a track from Scripts to Paid.Content LibraryFilter by campaign, creator or date. Download it, or build the ad from here.PricingThe plan, the platform fee and the ad spend fee, per plan.

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Questions about Payments & Invoicing

No. Fund at Create from a card, or let the offer charge when a creator accepts. A balance helps when you run several campaigns at once.